Munu88 Privacy Policy — Malaysia Member Personal Data Protection

Munu88 takes member privacy very seriously. As an online wagering platform operating for Malaysian players, we understand that your trust in us depends not only on the quality of our games and the security of financial transactions — but also on how responsibly we manage your personal information.

This Privacy Policy explains the types of information we collect from you, the purposes of collection, how we store and protect it, and the rights you hold as a data owner. We are committed to ensuring all our data processing practices comply with Malaysia's Personal Data Protection Act (PDPA) 2010 and applicable international standards.

This policy applies to all individuals using the munu88 platform, including unregistered visitors, registered members, and former members whose accounts have been closed. If you are using our services on behalf of another person, you are responsible for ensuring that individual has given their consent to this privacy policy.

Munu88 only collects information that is strictly necessary to provide you with a safe, legitimate, and quality service. We do not collect data excessively or for purposes unrelated to the operation of our platform.

Below are the types of information we collect and the purposes for which they are collected:

In addition to data you provide directly, munu88 also collects data automatically when you use our platform, including server log information, cookie data and usage analytics. All such automatic data collection is carried out for legitimate purposes as described in the relevant sections of this policy.

Every use of your personal data by munu88 is based on a legitimate and transparent purpose. We will not use your data for any purpose other than those stated here without obtaining your consent first.

The primary purposes for which munu88 uses your data:

• Process account registration and carry out the identity verification (KYC) required by law
• Process deposits and fund withdrawals securely and accurately
• Send transaction notifications, account updates and important security information
• Detect and prevent fraud, money laundering and platform abuse
• Provide effective and timely customer support
• Personalize your gaming experience based on your preferences and usage habits
• Send promotional information and exclusive offers — you can unsubscribe at any time
• Comply with legal obligations and regulations applicable to the operation of our platform
• Analyze usage patterns to improve overall platform performance and security

Munu88 does not sell your personal data. Full stop. However, there are limited circumstances in which we need to share your information with certain parties to enable the platform to operate safely and in compliance with the law.

Parties that may receive your data and the reasons why:

• Payment Providers: Payment gateways and banking institutions that process your deposit and withdrawal transactions — only information necessary for transaction processing is shared.
• Game Providers: Game software companies working with munu88 may receive data necessary to operate games securely
• Regulatory Authority: When required by law or by directive from a competent authority, munu88 will disclose the necessary information.
• Technical Service Providers: IT infrastructure providers, cloud services and cybersecurity vendors that help us operate the platform — bound by strict confidentiality agreements
• Identity Verification Providers: Third-party KYC services that help us verify the identity of new members to meet anti-money laundering requirements

All third parties that receive data from munu88 are bound by strict data protection agreements and are only permitted to use that information for the specified purposes. munu88 remains responsible for the protection of your data even when it is processed by third parties.

Munu88 continuously invests in the latest security infrastructure to ensure your personal data is protected at the highest level. Data security is not merely an add-on for us — it is at the core of every technical decision we make.

Technical and organizational security measures we have implemented:

• Data encryption in transit using TLS 1.3 protocol and 256-bit SSL encryption
• Data encryption at rest using AES-256 algorithm for all stored sensitive data
• Strict role-based access controls — only staff who require access can view your data.
• Continuous security monitoring 24 hours a day by our cybersecurity team
• Periodic penetration testing conducted by independent third-party experts
• Encrypted data backups stored at separate locations to ensure service continuity
• Clear incident response procedures that are regularly tested

The retention period for your data depends on the type of information and applicable legal requirements. Generally, active account data is retained for the lifetime of your account, while financial transaction data is retained for 7 years as required by Malaysian financial law. Once the retention period expires, data will be securely deleted using industry-standard methods.

Like most online platforms, munu88 uses cookies and similar technologies to enhance your experience, ensure account security and understand how our platform is used. We want you to clearly understand the types of cookies we use and their purpose.

• Essential Cookies: Required for core platform operations such as login verification and session security — cannot be disabled.
• Functional Cookies: Remember your preferences such as language, display settings and login details for your convenience
• Analytics Cookies: Help us understand which pages are visited most often and how players interact with the platform — this data is used in aggregate form without identifying individuals
• Security Cookies: Detect suspicious login attempts and protect your account from unauthorized access

You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect platform functionality and your user experience. Third-party analytics cookies are only used by service providers bound by strict data protection agreements with munu88.

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and the munu88 privacy policy, you hold important rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights.

To exercise any of the above rights, please contact our privacy team via email or through the complaint form in your account. We will process your request within 14 business days. For more complex cases, this period may be extended to up to 30 days with prior notice to you.

Munu88 takes child protection very seriously. Our platform is strictly for users aged 18 and above, and we do not knowingly collect or process personal data from individuals below that age.

All account registrations go through a strict age verification process via our KYC procedures. If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete that data and close the associated account.

Munu88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or newly introduced platform features. All changes will be published on this page with a clear update date.

For material changes that significantly affect your privacy rights, we will send you a notification via your registered email or in-app notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision.

Your continued use of the munu88 platform after the effective date of any policy changes means you accept the updated Privacy Policy. We encourage you to review this page periodically so you always stay informed about how we protect your data.

If you have any questions, concerns, or complaints regarding how munu88 handles your personal data, we encourage you to contact us directly. Our privacy team is ready to assist and committed to resolving any issues promptly and transparently.

You may reach us through the following channels:

• Privacy email: [email protected] — for official inquiries and data rights requests
• 24/7 live chat in the munu88 mobile app — for general privacy-related questions
• Official complaint form available in the "Account Settings" section of the platform
• Through the page FAQ for frequently asked questions on privacy and security

If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Department of Personal Data Protection or the relevant regulatory authority. munu88 will cooperate fully with any investigation conducted by the relevant authorities.